A customer that buys a product does not do so by chance. There are a series of factors that influence his/her decision. From picking a product among competing brands to making a purchase, every step can be mapped to better understand what factors might have led to the purchase and the way by which this …
Customer Relationship Management (also known as CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. However, CRM is not just a software package or …
Customer Service is important for every business establishment dealing with customers, whether by selling products or services to them. This is because when you sell products or services to customers, their perception of your offerings and your brand must be positive so you can always expect positive feedback, return business, as well as loyalty.
If you are a business involved in making sales and interacting with your customers, then you know the importance of keeping a close relationship and tight rapport with them. You need to not only provide excellent customer service but also be in touch with them on a regular basis so they are updated with your …
Making portals for collecting data from employees, customers and business partners might require managing your own database and hiring developers to create and maintain your portals. However, you can also use third-party service providers and setup your portal in just a few easy steps. WebStorm is a platform for collecting and ranking data. Using WebStorm …
Time ago we have introduced a way to make a simple Porter’s Five Forces diagram in PowerPoint 2010, but today we will provide a free Porter’s 5 Forces PowerPoint template that you can download to make your own PowerPoint presentations. Porter’s 5 Force model is an important business concept commonly used to describe the industry’s …
We will send you our curated collections to your email weekly. No spam, promise!