What is Voice of Customer VOC

What is Voice of Customer VOC

The market research technique, the Voice of Customer (VOC) describes the unstated and stated customer requirements or needs. It is a process which captures the changing preferences of clients in time. Nowadays, businesses are using this effective program to manage and capture a customer feedback as it has become a need of an hour. The …

5S Organization in PowerPoint Presentations

In a rapidly developing market scenario, overall productivity and optimizing efficiency is the main objective of all organizations. In present times, various companies are seen adopting popular methodologies to stay ahead of competitors and of them is 5S organization. It lays emphasis on encouraging employees to contribute towards company’s growth and nurturing greater calibration. The …